Returns and replacements
Last updated: to be confirmed
This page is a draft and is being reviewed. Highlighted details are still to be confirmed. If you have a question in the meantime, please get in touch.
Customised gifts
Gifts made with your logo are made to your approved mock-up, so they can't be returned simply because you changed your mind. To be confirmed: confirm this rule
Damaged, faulty or not as agreed
If a gift arrives damaged, is faulty, or doesn't match the mock-up you approved, tell us within To be confirmed: number of days of delivery, with photos.
We'll look into it and offer a replacement, a repair or a credit, as appropriate. To be confirmed: confirm which remedies Heartbox offers
How to reach us
Email admin.heartbox@gmail.com or call +91 9608374376, with your order details and photos.
Talk to our gifting team
Let us help you find the perfect gift.
Tell us about the occasion, your budget and how many people you'd like to delight. We'll come back with a thoughtful shortlist, branding mock-ups and a clear quote.